Teamwire, delivered by Sentiv
Your business runs on consumer messaging apps. Could you produce the record if asked?
When a customer disputes an incident, an auditor asks for an approval, or someone resigns, those conversations matter. Today they sit on personal phones. Teamwire keeps every message, file and photo in a record your organisation owns. Hosted and supported in South Africa by Sentiv.
Used by more than 125,000 police officers in Germany.
Teamwire is a mission-critical, sovereign messaging service that helps organisations manage work conversations, control access, and retain important communication records.
Delivered by Sentiv as SaaS, hosted locally and managed in South Africa, it gives teams a familiar messaging experience with the governance and operational capabilities businesses need.
The problem
Work chat groups nobody owns
Staff set up work chat groups on consumer apps to share instructions, report incidents and coordinate. This is shadow IT: business communication on tools the organisation did not approve and cannot secure, monitor or archive.
Personal data on personal phones
Client information and work photographs sit on devices outside the organisation's control.
Records that are hard to retrieve
When a decision is questioned, finding the original conversation depends on one employee.
Access that never ends
People who leave stay in the groups, and the history leaves with their phones.
No channel during an IT outage
If email or Teams goes down, teams still need a secure way to coordinate.
Secure business messaging with operational control
Works like the messenger your teams know, with the controls they don’t have
Teamwire brings those conversations back under the organisation's control without slowing teams down.
Emergency alerts and acknowledgements
Urgent alerts break through silent mode and show who has seen or responded.
Centrally managed groups
Control users, permissions and membership. Remove leavers without losing history.
Retained message records
Timestamped conversations in a managed archive, with authorised retrieval and export.
Live location and mapping
Share locations and see team positions to coordinate in the field.
Push-to-talk and broadcasts
Voice messages in chats and announcements to large groups.
Remote wipe for lost phones
Remove Teamwire data from a lost device. The archive stays with the organisation.
From message to evidence
Every message, on the record
How a Teamwire conversation becomes a record your organisation can produce.
Sent
By a verified user, signed in through your directory.
Encrypted
Under encryption keys your organisation holds.
Stored
In Sentiv's South African cloud, managed by Sentiv.
Retained
For as long as your policy says, then deleted.
Produced
Retrieved and exported by the auditor role.
Hosting
Hosted and supported by Sentiv in South Africa
Teamwire is delivered as a SaaS service on the Sentiv sovereign cloud. Sentiv hosts and manages it in South Africa, and your organisation holds the encryption keys.
Hosted in South Africa
Messages, files and photos are stored in a dedicated environment in South Africa.
Managed by Sentiv
Sentiv runs, updates and monitors the service. Nothing to install or maintain.
Supported 24/7/365
Sentiv's Network Operations Centre supports Teamwire around the clock.
Your keys
Your organisation holds the encryption keys and the record.
Use cases
From the control room to the boardroom
Teamwire for different operational environments. Explore how governed messaging supports the teams responsible for everyday operations and critical decisions.
Use case 01
Get operations off personal messaging apps
Bring work conversations into a company-managed environment with control over access and records.
Download the use case →Use case 02
Crisis communication and response
A separate channel for leadership during cyber incidents and other disruptions.
Download the use case →Use case 03
Emergency alerts and acknowledgement
Reach defined groups quickly and see who has responded.
Download the use case →Use case 04
Private security and control rooms
Keep incident photos and instructions in a managed record, alongside existing voice.
Download the use case →Use case 05
Healthcare communication
Manage access to clinical conversations and protect patient information.
Download the use case →Use case 06
Public sector communication
Confidential communication between officials, with a retained record.
Download the use case →Use case 07
Board and executive communication
Keep board discussions, approvals and decisions in an environment the organisation controls.
Download the use case →All seven use cases in one place
Get the complete collection and see where Teamwire fits in your organisation.
Get the full library →For boards and legal teams
Resources for boards, legal, and compliance teams
Operational messaging creates records organisations need to retain and retrieve. These resources explain how messaging governance relates to oversight and legal responsibilities.
7 pages
Board Solutions Overview
A practical briefing for boards and audit and risk committees on messaging governance, organisational risk and policy.
Download the briefing →3 pages
Legal and Compliance Data Sheet
How Teamwire's identity, access, retention and record-management capabilities can support obligations under POPIA, PAIA, ECTA, RICA and King V.
Download the data sheet →Compliance also depends on the organisation's policies and processes. This material is not legal advice.
Trusted in demanding environments
125,000+
Police officers in Germany use Teamwire
2017
Bavarian Police began using Teamwire
55 years
Sentiv in mission-critical communications
24/7/365
Network Operations Centre support from Sentiv in South Africa
FAQ
Frequently asked questions
What is Teamwire?
Teamwire is a mission-critical, sovereign messaging service for organisations that need greater control over work conversations. It provides centrally managed messaging, retained records, and operational communication features, including emergency alerts and location sharing.
Does Teamwire replace Microsoft Teams or consumer messaging apps?
Teamwire provides a company-managed option for operational conversations that might otherwise take place through personal messaging applications. It can work alongside Microsoft Teams and existing business communications systems.
Can Teamwire be hosted in South Africa?
Yes. Teamwire is delivered as a SaaS service, hosted and managed by Sentiv in South Africa, with the customer organisation holding its encryption keys.
Can Teamwire help organisations meet POPIA requirements?
Teamwire provides controls for managing access, retaining records, and protecting communication data that can support an organisation's POPIA obligations. Compliance depends on how the platform is implemented and used, together with appropriate policies and processes.
See Teamwire in action
Book a 30-minute live demonstration
See how Teamwire manages group access, handles emergency alerts and keeps communication records available for authorised review.
The Sentiv team can also explain how the service is hosted and how Teamwire could work alongside your existing systems.
Get the resource libraryBook a live demo
Your keys. Hosted in South Africa.
Resource library and live demo
Get the resource library or book a live demo
One short form gives you access to all seven use-case guides, the Board Solutions Overview, the Legal and Compliance Data Sheet and the ten-question Work Messaging Exposure Check.
Want to see Teamwire live? Tick the demo option and the Sentiv team will contact you to arrange a 30-minute demonstration.
After you submit, you can download the content straight away.